There is a popular old business adage that empowers entrepreneurs to focus on customers that really matter. It is called the 80/20 rule, and it states that about 80% of your sales come from 20% of your clients. The rule indicates that if you focus on the most active 20% of your customers, they will generate 80% of your income. Client retention is your ability to keep your clients coming back for more. To maximize your client retention, it is best to focus the majority of your energy (and marketing dollars) on keeping those 1 in 5 customers who return again and again satisfied, as they generate the majority of your business. We put together 4 simple ways to keep those clients coming back for more:(@hairandmakeupbygisaura)1) Create Good RapportFirst and foremost, you want to create a good rapport with your clients, which starts with reminding them why coming to you is a safer and more personalized option. Between routine sanitization and offering that one-on-one environment, there are so many reasons why both you and your clients are safer at Sola. Additionally, you have a unique opportunity to personalize every single step of their client experience - from online booking, to the actual service, to the follow-up for their next appointment. Reminding your clients of these advantages to your salon can increase their loyalty to you because you offer something that they may not be able to get somewhere else - a relaxing, safe environment with a professional they know and trust. (@mrwrencuts)2) PromotionsCreate promotions that keep clients coming back for additional services. Offer discounts on special packages. Some ideas include:A free blowout with their next haircut if they pre-book their next appointment before they leave your salonFree nail designs on one nail if you are booked on a monthly nail maintenance scheduleA package of three spray tans for the price of oneThe idea is to get them constantly committing to future services to lock-in that customer loyalty.This is also an opportunity to introduce clients to services or products of yours that they have yet to experience. Maybe you have a client who loves getting her eyebrows waxed but didn’t know that you are the best bikini wax in town. Try offering her first bikini wax free if she agrees to book another appointment after she loves the results. Turning a customer into a loyal multiple-service client is better than one-off customers who come sporadically for one service every several months.(@hairbyrachelnichols)3) AmbianceYour Sola is an oasis for clients to experience personal maintenance, beauty pampering and even personal transformation. Make sure the setting matches these goals with some aesthetic updates for both style and comfort.If your clients are drawn to the way that your space makes them feel, they’ll be more eager to keep coming back for more. Sometimes it's the little things - incredibly soft towels, calming music, lively plants or an oil diffuser that takes your salon experience to the next level and always leaves them dying to return to your salon again and again.(@balayagebyali)4) Booking and Follow UpAre you making sure that booking is easy, seamless and hassle-free? Or is your best booking channel an informal and poorly timed text message?If clients have a frustrating time booking with you, they will simply be less inclined to make the effort of booking an appoint