Privacy Policy

Last revised and Effective September 27, 2022

Sola Franchise, LLC and its subsidiaries ("Sola", “Company" or "We") considers matters relating to the protection of personal information and privacy to be extremely important. Sola has created and implemented this Privacy Policy so that you understand how your information, including personal information, may be utilized and disclosed and how it is protected. This Privacy Policy describes the kind of information we may collect during your visit to our websites, use of our mobile applications and other online services or platforms, or our subsidiaries or affiliated company websites and applications that links or refers to our websites or platforms and during any other interaction you may have with us (collectively, the “Services”), regardless of who owns or operates the Services, as well as our interactions with you on third party platforms (such as social media), and sets out our privacy practices for collecting, using, maintaining, protecting, and disclosing that information. It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Services. For greater certainty, this Privacy Policy does not apply to the privacy practices of our franchisees, who may have their own separate privacy policies.

Information We Collect and How We Collect it

We collect several types of information about the users of our Services in various ways. We collect the following types of information:

  • Information by which you may be personally identified (“personal information”), such as:
  • name, address, email address, telephone number, birth date, or e-mail. Personal information does not include information that cannot be attributed to an individual, for example, information of an aggregate or anonymous nature.
  • Information about your internet connection, the equipment you use to access our Services, and usage details.

We collect information (i) directly from you that you provide to us, (ii) automatically through your use of the Services, and (iii) from publicly available sources or third parties.

Information You Provide to Us.

We collect information directly from you that you provide to us when you use the Services such as certain parts of a website or one of our mobile applications. For example, you may provide us with information when you complete or submit forms related to the Services, open an account with us, communicate with us, participate in a survey or promotion, or take advantage of our wi-fi service. This information may include:

  • Your correspondence (including email addresses) if you contact us.
  • Your responses to surveys we may ask you to complete as part of research.
  • Your name, e-mail address, postal address, year of birth, gender, street address, or mobile phone number.
  • Payment information, such as your credit card number, security code and expiration date, to process a financial transaction you have requested.
  • Details of transactions you carry out through our website, applications, and platforms, and of the fulfillment of your orders, including the products you purchase and where and how frequently you buy them or your use of discount codes or coupons.
  • Financial information you provide before placing an order on our website or mobile application.<.li>
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of our websites, mobile applications, or platforms to other users or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Automatically When You Use the Services. our Services, we automatically collect certain information through certain mechanisms, including, but not limited to:
  • Log Information:-We collect and log information about your access and use of our website and mobile applications, such as your domain name and/or your IP address, the type of browser you use, access times, pages or information viewed, browsing behavior, the page you visited before navigating to our website and any search terms and search engines used to find the Services.
  • Device Information:-We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, settings of the device and mobile network information.
  • Location Information:-We may collect information about the precise location of your device or computer each time you access or use our websites or mobile applications, including geolocation information associated with your computer or device's IP address, your mobile device's GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use the Services.
  • Information Collected with Tracking Technologies:-We and our service providers use various tracking technologies, including cookies, web beacons and embedded scripts, to collect information about you and your interaction with our Services, including information about your browsing behavior. Cookies are small data files stored on your hard drive or in device memory. Web beacons (also knowns as clear GIFs and pixel tags) are electronic images that may be used with our Services or emails. Embedded scripts are programming code that run when you use our Services which can facilitate the collection of information.
  • Usage information:-We may collect information about the Services you use, the time and duration of your use of the Services and other information about your interaction with content offered through a Service, and any information stored in cookies and similar technologies that we have set on your device.

The foregoing mechanisms and the information collected are used to: (i) to recognize a visitor when they return and to tailor the information and services provided to the visitor based on their previous visits; (ii) understand use of the Services, such as number of visits, average time spent on the Services, pages viewed, features used and campaign effectiveness; (iii) improve the Services and related systems; (iv) assist with the operation and management of the Services; and (v) monitor use of the Services, to ensure proper operation, security and to prevent misuse.

Information We Collect from Other Sources. n some instances, we may collect your information directly from a third party. We may receive information about you from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from or about you. For example, we may receive information about you from a social media service that you use and, with your consent, we may link or combine that information with information we collect about you. For example, if you create or log into your account through a social media service or if you associate your social media account with your Sola account or with your employment application with us, we will have access to certain information from that service, such as your name, account information and friends lists, depending on the consents you have provided the social media service.

Other Information We Collect. We also may collect other information about you, your device, or your use of the Services in ways that we describe to you at the point of collection or otherwise with your consent.

How We Use Information

Set out below are certain circumstances where we may use your information that we collect about you or that you provide to us, including any personal information.

When You Volunteer Information or Register. If you choose to use certain features (such as messaging your stylist) on the Services, you may need to complete certain personal information register and provide personal information such as name, email address, location, year of birth and a user name and password that you choose. We use this information to identify you and provide the requested feature and Services.

To Provide and Manage the Products and Services You Request. We use information that we collect to process any purchases of products or services, enable you to participate in features provided by the Services and provide you with tailored offers, and improve the Services that we provide to you. From time to time, we may offer you the ability to personalize our products and Services, such as by uploading a photo or other information. We may use any of these images uploaded by you on our websites or services or on social media platforms. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms.

To Respond to You. When you contact us, we may collect information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may this information to assist you in the future and to improve our customer service, products, Services, and promotions.

When you Make any Purchase. If you use a credit or debit card for your purchase, your debit or credit card-related information will be collected to process and administer your payment. When you make purchases through the online Services, we may collect information such as your name, email address, billing address, the email or mailing address for delivery (if applicable), phone number, and payment card information. This information is used to process, fulfill and deliver your order.

To Contact You. We may contact you with offers and information about the Services and our affiliates, including to inform you about our products, events, promotions, and special offers that may be tailored to your interests. You may opt out of receiving commercial messages from us by following the instructions contained in our electronic messages or by contacting us as set out below.
br/> To Deliver Targeted Advertising. We may use your information, including your location information, to facilitate the delivery of targeted ads, promotions, and offers to you, on behalf of ourselves, select business partners, and advertisers, on and off the Services. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. (See "Interest-Based Advertisements" section below).

To Advertise on Social Media Sites. We may also work with social media services to serve you ads as part of a customized campaign on third-party platforms (such as Facebook or Twitter). As part of these ad campaigns, we may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertisements customized to your interests. Note that the social media services may offer you choices about whether you see these types of customized advertisements.

To Better Understand Our Customers and to Improve Our Services. In the course of providing the Services, we may collect information on our users' demographics, interests and behavior and analyze that data. We do this to better understand and serve our users, and to improve our products and Services.

Consent. We may otherwise use your information with your consent or at your direction.

Franchises. Sola has many independently owned and operated franchises that provide our salon offerings. In that regard, we provide a number of services to support our franchisees and their customers. As such, a franchisee may provide your personal information to us to enable us to assist that franchisee with its operations and, as such, we may use your information to provide that assistance.

Sharing of Information

The following provides information about third parties with which we may share information, including personal information that we collect or you provide as described in this privacy policy. We only share personal information with third parties for business purposes. Our practices vary depending on the type of information and sharing.

Affiliates. We may share information within our family of affiliated companies so that we may provide offers from those companies that may be relevant to you, better understand your preferences, and improve our Services.

Franchisees. We may share information with franchisees. We also may provide our franchisees with information so that they may provide you with information, offers and promotions that might interest you.

Business Partners. We may also share your information with business partners to provide you with Services that you request. For example, if you sign up for a promotion that runs on our Services but that is offered, sponsored or co-sponsored by another company, your information may be shared with that company. We are not responsible for the privacy practices of these entities and recommend you review their privacy policies carefully.

Service Providers. We may share information with companies providing services on our behalf, such as hosting vendors, advertising service providers, data analytics companies, marketing service companies, and list managers. We also may share your information, including your payment information, as appropriate to process your payments for the Services or complete a transaction.

Social Media Services. If you connect a social media account with the Services or engage with our services through a social media platform, we may share your information with that social media platform, and it may share information about you with us. We may use this information to personalize your experience on the Services and on the third-party social media platforms, or to provide you with offers or other products or Services you may request. The social media services' use of the shared information will be governed by the social media services' privacy policy and your social media account settings.

Companies that Provide Content, Advertising, or Functionality. Some of the content, advertising, and functionality on our Services may be provided by third parties, such as our advertisers. These companies may collect or receive certain information about your use of the Services, including through the use of cookies, beacons, and similar technologies, and this information may be combined with information collected across different websites and online services in order to deliver ads that are more relevant to you, both on and off our Services.

Other Parties When Required or Permitted by Law, or As Necessary to Protect Our Users and Services. We and our service providers (including affiliates) may use and share your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, our employees or agents or users, to detect, suppress or prevent fraud or where otherwise required or permitted by applicable law or legal process, including responding to a search warrant or other legally valid requests from public and government authorities (which may include lawful access by U.S., Canadian, or other governmental authorities, courts or law enforcement agencies).

Other Parties in Connection With a Corporate Transaction. We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.

Otherwise With Your Consent or at Your Direction. In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct such sharing.

Aggregated Data. We also may provide aggregated information, and data with personal identifiers removed or that has been rendered anonymous, to third parties to describe how our customers are using the Services.

Online Advertising and Cookies

We and other companies that provide advertising and other services on our Services may use cookies, web beacons, and similar technologies to facilitate administration and navigation, to better understand and improve our Services, to determine and improve the advertising shown to you here or elsewhere, and to provide you with a customized online experience.

Interest-Based Advertisements. We may use third parties to serve advertisements on our Services and on other websites and digital platforms. These companies may use cookies, web beacons or other technologies to report certain information about your visits to our Services and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Services. To learn more and to opt-out of having your information used by these companies for online behavioral advertising purposes, please see "Choices with Respect to Interest-Based Advertisements" below. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms. We may do this by providing a hashed version of your email address or other information to the platform provider.

Cookies. "Cookies" are small files that are placed on your computer when you visit a website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example, cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Service. Cookies can help us and third parties understand which parts of our Services are the most popular because they help us see which pages and features visitors access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our Services and provide you with a better experience. Cookies help us and third parties understand which ads you have seen so that you don't receive the same ad each time you access a Service. Most browsers accept cookies automatically, but can be configured not to do so. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable cookies, it may interfere with the functioning of the Services.

Beacons. We, along with third parties, also may use technologies called beacons (or "pixels") that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and third parties use beacons for a variety of purposes, including to analyze the use of our Services and (in conjunction with cookies) to provide content and ads that are more relevant to you both on and off the Service.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, the Services currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Online Advertising and Cookies

Choices With Respect To Cookies and Similar Technologies. You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.

Choices With Respect To Interest-Based Advertising. You may opt out of receiving targeted advertising from participating ad networks, audience segment providers, ad serving vendors, and other service providers by visiting websites operated by the National Advertising Initiative at http://www.networkadvertising.org.; The Digital Advertising Alliance at http://digitaladvertisingalliance.org; and The Digital Advertising Alliance of Canada at http://youradchoices.ca.

Manage Your Account. You may access, modify or delete your account on the settings or profile page, or by contacting us at [EMAIL] with such written request.

Data Access. Subject to applicable law, you may also have a right to access, update, and correct inaccuracies in other personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Email Promotions. WYou may opt out of receiving commercial email, text message, and other electronic messages from us by following the instructions contained in those messages.

Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Choosing to Provide Personal Information. In using the Services and in dealing with us you will have the ability to control the amount of personal information you provide to us and therefore you may restrict the use and disclosure of personal information we collect from you by not providing personal information in connection with the Services or us in the first place. However, if you choose to limit the personal information you provide, it may limit the manner in which you can make use of the Services or otherwise interact with Sola.

Consent

You are required to obtain any consents needed before you provide any personal information of any other individual in connection with the Services or to us and for the processing and disclosure of that personal information as part of the Services and our handling of the personal information as described in this Privacy Policy.

When we collect, use or disclose your personal information we will generally obtain your consent. Most of the time, we will obtain your consent before or at the same time we collect your personal information. When we collect personal information from you, we will inform you of the uses and disclosures that we wish to make of your personal information unless those uses and disclosures are readily apparent at the time we collect the personal information or are set out in this Privacy Policy. In some instances, however, we may seek your consent after we have collected your personal information if we wish to make an additional use or disclosure of your personal information where we do not already have your consent for that new use or disclosure. This additional consent may be obtained through an amendment to this Privacy Policy as provided below.

Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your personal information. Express consent can be given orally, electronically or in writing. Implied consent can be inferred from the circumstances and, in particular, where the uses and disclosures are readily apparent at the time we collect the personal information. For example, if you send us an email requesting certain information, we will use the email address in your email to send you the requested information without asking you if we can do so: your consent will be implied in those circumstances. As well, we will assume your consent to the collection, use and disclosure of your personal information for a particular purpose if you voluntarily provide the information for that purpose.

Consent Through This Privacy Policy

This Privacy Policy sets out certain circumstances where we may collect, use and disclose your personal information and, as such, this Privacy Policy operates to obtain your consent to such collection, use and disclosure. By using the Services or by providing personal information in connection with your interactions with us, we will assume that you have consented to the collection, use and disclosure of your personal information as set out in this Privacy Policy unless you advise us otherwise.

Data Security

We have in place physical, electronic and managerial procedures to protect personal information in our custody and control against loss, theft and unauthorized access, use, modification and disclosure. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our Services, nor can we guarantee that the information you provide will not be intercepted while being transmitted to us over the Internet.

Other Important Information

Children. Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through any of its features. If we learn that a child under the age of 16 has provided us with personal information, we will delete it in accordance with applicable law. If you believe we might have any information from or about a child under 16, please contact us at [email protected]

Links to Third-Party Sites. Our Services may link to third-party websites and services that we do not operate and are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. Please exercise caution and review the privacy statements applicable to the third-party websites and services you use.

Your State Privacy Rights. Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year by contacting us at [email protected] with such written request. We do not share personal information with third parties for their own direct marketing purposes.

International Transfers. he Services are headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be collected in your country and subsequently transferred to, maintained and processed in the United States or another country by us or our service providers for the purposes mentioned above in accordance with applicable law. The privacy laws of these countries may not always offer the same level of protection as in your country. By using the Services, you consent to the collection, international transfer, storage, and processing of your information.

Changes to Our Privacy Policy. We may modify or update this Privacy Policy from time to time. We will notify you of changes by posting changes here, or by other appropriate means. Any changes to the Privacy Policy will become effective when the updated policy is posted on the Services. Your use of the Services or your provision of personal information to use the Services following such changes indicates your acceptance of the revised Privacy Policy.

Questions. If you have any questions with respect to our privacy policies or practises or if you wish to request access to or correction of your personal information under our care or control, please contact us at [email protected]