Posted on June 22, 2018
It can be frustrating when you’ve blocked out your time for an appointment with a client and they cancel last minute. Or worse, they just don’t show up.
We’ve chatted with business coaches, professionals and clients...and want to share simple steps to deal with no-shows, and hopefully make sure you never have them again!
If you’re using a solution like SolaGenius, then customizing your settings to incorporate these tips is a breeze. If it’s another solution, make sure to check and see if some of these features are supported, since not all solutions offer these settings!
HOW TO PREVENT A NO-SHOW:
STEP 1: Are you requiring a card for appointment bookings?
STEP 2: Are you clearly stating your cancellation policy?
It’s important to communicate your cancellation policy to your clients before they book an appointment. Clearly state your terms and add it to your About Page on your booking site. Here are a few tips for writing an effective cancellation policy:
STEP 3: Are you sending notifications before appointments?
Save yourself a ton of headaches and help your client by automating communications! You can adjust your settings to remind your clients 3 days and/or 24 hours before their appointment to ensure they don’t forget it.
WHAT TO DO IF YOU HAVE A NO-SHOW
Inevitably though, no-shows do happen.
Take a deep breath. Don’t take it personally. Here’s 3 simple steps to take for handling the situation without ruining the relationship.
STEP 1: REACH OUT TO THE CLIENT
STEP 2: DECIDE WHETHER OR NOT YOU WANT TO WAIVE THE CANCELLATION FEE
As yourself these questions:
REMEMBER: You can use cancellation fees at your discretion and waive them at any time when it comes to extenuating circumstances.
STEP 3: NOTE THE CLIENT AS A NO-SHOW FOR FUTURE REFERENCE
With SolaGenius, you can mark a client as a no-show in one tap so you can keep track of past appointments -- including cancellations. At Sola, you are in control of your client list, and it is up to you whether or not you want to book an appointment with someone you feel does not respect your time.
STEP 4: GO ABOUT YOUR BUSINESS
Remember that there are a million reasons why a client might cancel last-minute or be a no-show; don’t take is personally. Client’s might cancel because unavoidable situations pop up. Or they don’t show up because they’re disorganized. None of these reasons have to do with you.